FAQs

1. How long does it take to process and ship my order?

Upon placing your order, please allow us 5-7 days for meticulous processing and preparation before shipping. This window allows us to handle and package your items with the utmost care to ensure they reach you in pristine condition.

2. What is the estimated delivery time for my order?

The delivery time may vary based on the destination:

• Asia: Estimated delivery time is 5-7 days.
• Europe, America, and Australia: Estimated delivery time is 10-14 days.
• Other areas: Estimated delivery time is 7-30 days.

3. What shipping methods do you use?

We primarily utilize air express as our default shipping method to ensure swift and reliable delivery. However, certain products may offer alternative shipping methods. These will be clearly outlined during the purchase process, indicating the corresponding transportation time.

4. What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

5. Can I return personalized or custom items?

Unfortunately, we do not accept returns for custom products or personalized items. Please ensure that you review all customization details carefully before placing your order.

6. What should I do if I receive a defective or damaged item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Please refer to our refund policy for more information.

7. Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. How do I contact customer service?

If you have any further questions or need assistance, you can contact our customer service team at CustomerService@nailchances.com. We are here to help!

9. What is your refund policy?

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at bussiness@nailchances.com.

10. Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. All sale items and gift cards are final sale.